🌲 Our Scheduling & Cancellation Policy

At Timberland Tree Care, we know your time is valuable — and so is ours! Because we schedule crews, equipment, and safety planning specifically for your property, we kindly ask for at least 48 hours’ notice if you need to cancel or reschedule your appointment.

Why We Have This Policy

Tree work requires advance planning, crew coordination, and reserving specialized equipment. When appointments are canceled at the last minute, it can be difficult to fill that time, which impacts our team and other customers waiting for service.

If You Need to Reschedule

No problem at all — just give us a call or send us a message at least 48 hours before your scheduled service date, and we’ll gladly find a new time that works for you.

Late Cancellations & No-Shows

Appointments canceled with less than 48 hours’ notice, or situations where our crew arrives but cannot access the property, may be subject to a cancellation or trip fee.

Cancellation After Work Has Begun

Once our crew has arrived and started work on your project, significant time, labor, equipment, and scheduling resources have already been committed specifically to your property.

If a service is canceled after work has begun, the full contracted amount will be due. This ensures our team is fairly compensated for the time and resources already dedicated to your project.

If you have concerns during the job, we encourage you to speak with our crew foreman right away. We’re always happy to communicate and address questions whenever possible.

We Understand Life Happens

Emergencies and unexpected situations do arise. If something unavoidable occurs, please reach out — we’re reasonable people and will always do our best to work with you when possible.

We truly appreciate your understanding and cooperation. This policy allows us to operate efficiently, serve all customers promptly, and keep our crews working safely and productively.